/* Support Center v1.1 – CSS */
:root {
    --bg: #0f172a;
    --bg-card: #1e293b;
    --bg-hover: #334155;
    --bg-input: #0f172a;
    --text: #f1f5f9;
    --text-muted: #94a3b8;
    --border: #334155;
    --primary: #3b82f6;
    --primary-hover: #2563eb;
    --success: #22c55e;
    --warning: #f59e0b;
    --danger: #ef4444;
    --purple: #8b5cf6;
    --radius: 8px;
    --shadow: 0 1px 3px rgba(0,0,0,.3);
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

body {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', system-ui, sans-serif;
    background: var(--bg);
    color: var(--text);
    line-height: 1.6;
    min-height: 100vh;
}

/* Navbar */
.navbar {
    background: var(--bg-card);
    border-bottom: 1px solid var(--border);
    padding: 0 1.5rem;
    display: flex;
    align-items: center;
    height: 56px;
    gap: 2rem;
    position: sticky;
    top: 0;
    z-index: 100;
}

.nav-brand {
    display: flex;
    align-items: center;
    gap: .5rem;
    font-weight: 700;
    font-size: 1.1rem;
    color: var(--primary);
    white-space: nowrap;
    text-decoration: none;
}

.nav-logo {
    height: 28px;
    width: auto;
}

.nav-links {
    display: flex;
    gap: .25rem;
    flex: 1;
    overflow-x: auto;
}

.nav-links a {
    color: var(--text-muted);
    text-decoration: none;
    padding: .5rem .75rem;
    border-radius: var(--radius);
    font-size: .875rem;
    white-space: nowrap;
    transition: all .15s;
}

.nav-links a:hover, .nav-links a.active {
    color: var(--text);
    background: var(--bg-hover);
}

.nav-user {
    display: flex;
    align-items: center;
    gap: .75rem;
    white-space: nowrap;
}

.user-badge {
    font-size: .8rem;
    padding: .25rem .6rem;
    border-radius: 20px;
    font-weight: 500;
}

.user-badge.admin { background: var(--primary); color: #fff; }
.user-badge.customer { background: var(--bg-hover); color: var(--text); }

.logout-btn {
    color: var(--text-muted);
    text-decoration: none;
    font-size: .8rem;
}

.logout-btn:hover { color: var(--danger); }

/* Container */
.container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 1.5rem;
}

h1 { font-size: 1.5rem; margin-bottom: 1rem; }
h2 { font-size: 1.25rem; margin-bottom: .75rem; }

/* Welcome box */
.welcome-box {
    background: var(--bg-card);
    border-radius: var(--radius);
    padding: 2rem;
    text-align: center;
    border: 1px solid var(--border);
}

.welcome-box h2 { color: var(--primary); margin-bottom: .5rem; }
.welcome-box > p { color: var(--text-muted); margin-bottom: 1.5rem; }

.welcome-steps {
    display: flex;
    gap: 1.5rem;
    margin-bottom: 2rem;
    text-align: left;
}

.welcome-step {
    flex: 1;
    display: flex;
    gap: .75rem;
    background: var(--bg);
    padding: 1rem;
    border-radius: var(--radius);
}

.step-nr {
    width: 32px;
    height: 32px;
    background: var(--primary);
    color: #fff;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    flex-shrink: 0;
}

.welcome-step p {
    font-size: .85rem;
    color: var(--text-muted);
    margin-top: .25rem;
}

/* Due Date */
.due-date-wrap { display: flex; align-items: center; gap: .25rem; }
.due-date-label { font-size: .8rem; color: var(--text-muted); white-space: nowrap; }
.due-date-input { max-width: 140px; font-size: .8rem; padding: .3rem .4rem; }
.due-date-input::-webkit-calendar-picker-indicator { filter: invert(.7); cursor: pointer; }
.due-date-clear { background: none; border: none; color: var(--text-muted); font-size: 1rem; cursor: pointer; padding: 0 .2rem; }
.due-date-clear:hover { color: var(--danger); }
.badge-due { background: #1e3a5f; color: #93c5fd; border: 1px solid #3b82f640; }

/* Search Bar */
.search-bar {
    position: relative;
    margin-bottom: 1rem;
}
.search-row {
    display: flex;
    gap: .75rem;
    align-items: center;
}
.search-toggle {
    display: flex;
    align-items: center;
    gap: .35rem;
    font-size: .85rem;
    color: var(--text-muted);
    white-space: nowrap;
    cursor: pointer;
}
.search-toggle input { cursor: pointer; }
.search-input {
    flex: 1;
    padding: .7rem 1rem;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    color: var(--text);
    font-size: .95rem;
}
.search-input:focus { outline: none; border-color: var(--primary); }
.search-input::placeholder { color: var(--text-muted); }
.search-results {
    position: absolute;
    top: 100%;
    left: 0;
    right: 0;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    margin-top: .25rem;
    max-height: 400px;
    overflow-y: auto;
    z-index: 50;
    box-shadow: 0 8px 24px rgba(0,0,0,.4);
}
.search-result-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: .6rem 1rem;
    text-decoration: none;
    color: var(--text);
    border-bottom: 1px solid var(--border);
    gap: .75rem;
}
.search-result-item:last-child { border-bottom: none; }
.search-result-item:hover { background: var(--bg-hover); }
.search-result-main { display: flex; align-items: center; gap: .5rem; min-width: 0; flex: 1; }
.search-result-subject { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.search-result-meta { display: flex; align-items: center; gap: .4rem; flex-shrink: 0; }
.search-empty { padding: .75rem 1rem; color: var(--text-muted); font-size: .9rem; }

/* Stats */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1rem;
    margin-bottom: 2rem;
}

.stat-card {
    background: var(--bg-card);
    border-radius: var(--radius);
    padding: 1.25rem;
    text-align: center;
    border-left: 4px solid;
}

.stat-card.stat-open { border-color: var(--danger); }
.stat-card.stat-progress { border-color: var(--warning); }
.stat-card.stat-waiting { border-color: var(--purple); }
.stat-card.stat-closed { border-color: var(--success); }

.stat-number { font-size: 2rem; font-weight: 700; }
.stat-label { font-size: .85rem; color: var(--text-muted); }

/* Section */
.section { margin-bottom: 2rem; }

.section-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1rem;
    flex-wrap: wrap;
    gap: .5rem;
}

.section-header h1, .section-header h2 { margin: 0; }

/* Ticket list */
.ticket-list {
    display: flex;
    flex-direction: column;
    gap: 1px;
    background: var(--border);
    border-radius: var(--radius);
    overflow: hidden;
}

.ticket-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: .875rem 1rem;
    background: var(--bg-card);
    text-decoration: none;
    color: var(--text);
    transition: background .15s;
    gap: 1rem;
}

.ticket-row:hover { background: var(--bg-hover); }
.ticket-row.ticket-closed { opacity: .6; }

.ticket-main {
    display: flex;
    align-items: center;
    gap: .75rem;
    min-width: 0;
    flex: 1;
}

.ticket-nr {
    font-family: 'SF Mono', 'Fira Code', monospace;
    font-size: .8rem;
    color: var(--primary);
    white-space: nowrap;
    font-weight: 600;
    background: rgba(59,130,246,.1);
    padding: .1rem .4rem;
    border-radius: 4px;
}

.ticket-subject {
    font-weight: 500;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-meta {
    display: flex;
    align-items: center;
    gap: .5rem;
    flex-shrink: 0;
}

.ticket-time {
    font-size: .8rem;
    color: var(--text-muted);
    min-width: 70px;
    text-align: right;
}

/* Badges */
.badge {
    display: inline-block;
    padding: .15rem .5rem;
    border-radius: 20px;
    font-size: .75rem;
    font-weight: 500;
    color: #fff;
    white-space: nowrap;
}

.badge-lg { font-size: .85rem; padding: .25rem .75rem; }
.badge-customer { background: #475569; }
.badge-assignee { background: #1e3a5f; color: #93c5fd; border: 1px solid #3b82f640; }
.badge-msgs { background: transparent; color: var(--text-muted); border: 1px solid var(--border); font-size: .75rem; }
.badge-admin { background: var(--primary); }
.badge-internal { background: var(--warning); color: #000; }

/* Filters */
.filters { margin-bottom: 1rem; }

.filter-form {
    display: flex;
    gap: .5rem;
    flex-wrap: wrap;
}

.filter-input, .filter-select {
    background: var(--bg-card);
    border: 1px solid var(--border);
    color: var(--text);
    padding: .5rem .75rem;
    border-radius: var(--radius);
    font-size: .875rem;
}

.filter-input { flex: 1; min-width: 150px; }
.filter-select { min-width: 130px; }
.filter-input:focus, .filter-select:focus { outline: none; border-color: var(--primary); }

/* Buttons */
.btn {
    display: inline-flex;
    align-items: center;
    gap: .4rem;
    padding: .5rem 1rem;
    border: none;
    border-radius: var(--radius);
    font-size: .875rem;
    font-weight: 500;
    cursor: pointer;
    text-decoration: none;
    transition: all .15s;
    white-space: nowrap;
}

.btn-primary { background: var(--primary); color: #fff; }
.btn-primary:hover { background: var(--primary-hover); }
.btn-secondary { background: var(--bg-hover); color: var(--text); }
.btn-secondary:hover { background: #475569; }
.btn-success { background: var(--success); color: #fff; }
.btn-success:hover { background: #16a34a; }
.btn-danger { background: var(--danger); color: #fff; }
.btn-danger:hover { background: #dc2626; }
.btn-todo { background: #0d9488; color: #fff; }
.btn-todo:hover { background: #0f766e; }
.btn-sm { padding: .35rem .65rem; font-size: .8rem; }

/* Inbox / Posteingang */
.inbox-section { margin-bottom: 1.5rem; }
.inbox-section h2 { display: flex; align-items: center; gap: .5rem; }
.inbox-badge { display: inline-flex; align-items: center; justify-content: center; min-width: 22px; height: 22px; padding: 0 6px; border-radius: 11px; background: var(--danger); color: #fff; font-size: .75rem; font-weight: 600; }
.nav-inbox-link { position: relative; }
.inbox-list { display: flex; flex-direction: column; gap: .5rem; }
.inbox-card { background: var(--bg-card); border: 1px solid var(--border); border-left: 3px solid var(--warning); border-radius: var(--radius); padding: 1rem; display: flex; justify-content: space-between; align-items: flex-start; gap: 1rem; }
.inbox-info { flex: 1; min-width: 0; }
.inbox-from { font-size: .9rem; margin-bottom: .25rem; }
.inbox-email { color: var(--text-muted); font-size: .8rem; }
.inbox-subject { font-weight: 600; margin-bottom: .25rem; }
.inbox-preview { color: var(--text-muted); font-size: .85rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 600px; }
.inbox-time { color: var(--text-muted); font-size: .8rem; margin-top: .25rem; }
.inbox-actions { display: flex; flex-direction: column; gap: .5rem; flex-shrink: 0; }
.modal-actions { display: flex; gap: .5rem; margin-top: 1.25rem; padding-top: 1rem; border-top: 1px solid var(--border); flex-wrap: nowrap; }
.modal-actions .btn { padding: .5rem .9rem; white-space: nowrap; }
.inbox-search-results { max-height: 300px; overflow-y: auto; margin-top: .5rem; }
.inbox-search-item { padding: .75rem; background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius); margin-bottom: .25rem; cursor: pointer; }
.inbox-search-item:hover { background: var(--bg-hover); }
.inbox-search-hint { color: var(--text-muted); font-size: .85rem; padding: .5rem 0; }
.form-hint { color: var(--success); font-size: .8rem; margin-top: .25rem; }
.modal-wide { max-width: 780px; width: 95%; }
.inbox-preview-header { margin-bottom: 1rem; }
.inbox-preview-header h3 { margin-bottom: .5rem; word-break: break-word; }
.inbox-preview-meta { color: var(--text-muted); font-size: .85rem; display: flex; justify-content: space-between; flex-wrap: wrap; gap: .25rem; }
.inbox-preview-date { white-space: nowrap; }
.inbox-preview-body { background: var(--bg); border: 1px solid var(--border); border-radius: var(--radius); padding: 0; margin: 1rem 0; max-height: 400px; overflow-y: auto; }
.inbox-preview-iframe { width: 100%; min-height: 200px; max-height: 380px; border: none; background: #fff; border-radius: var(--radius); }
.inbox-preview-text { white-space: pre-wrap; word-break: break-word; font-family: inherit; font-size: .9rem; padding: 1rem; margin: 0; color: var(--text); }
.inbox-preview-attachments { display: none; margin: .75rem 0; }
.inbox-att-label { font-size: .8rem; color: var(--text-muted); margin-bottom: .5rem; font-weight: 600; }
.inbox-att-item { display: inline-flex; align-items: center; gap: .5rem; padding: .4rem .75rem; background: var(--bg); border: 1px solid var(--border); border-radius: var(--radius); font-size: .85rem; color: var(--text); text-decoration: none; margin: 0 .25rem .25rem 0; }
.inbox-att-item:hover { background: var(--bg-hover); }
.inbox-att-item small { color: var(--text-muted); }
.inbox-att-thumb { width: 32px; height: 32px; object-fit: cover; border-radius: 4px; }
.btn-full { width: 100%; justify-content: center; }
.btn:disabled { opacity: .5; cursor: not-allowed; }

/* Priority toggle (customer) */
.priority-toggle {
    display: flex;
    gap: .5rem;
}

.priority-option input { display: none; }

.priority-btn {
    display: inline-block;
    padding: .5rem 1.25rem;
    border-radius: var(--radius);
    border: 2px solid var(--border);
    cursor: pointer;
    font-size: .9rem;
    transition: all .15s;
    color: var(--text-muted);
}

.priority-option input:checked + .priority-btn {
    border-color: var(--primary);
    color: var(--text);
    background: rgba(59,130,246,.15);
}

.priority-option input:checked + .priority-btn.priority-urgent {
    border-color: var(--danger);
    color: var(--danger);
    background: rgba(239,68,68,.15);
}

/* Forms */
.form-group {
    margin-bottom: 1rem;
}

.form-group label {
    display: block;
    margin-bottom: .35rem;
    font-size: .875rem;
    font-weight: 500;
    color: var(--text-muted);
}

.form-group input[type="text"],
.form-group input[type="email"],
.form-group input[type="password"],
.form-group input[type="number"],
.form-group select,
.form-group textarea {
    width: 100%;
    background: var(--bg-input);
    border: 1px solid var(--border);
    color: var(--text);
    padding: .6rem .75rem;
    border-radius: var(--radius);
    font-size: .9rem;
    font-family: inherit;
}

.form-group textarea { resize: vertical; }
.form-group input:focus, .form-group select:focus, .form-group textarea:focus {
    outline: none;
    border-color: var(--primary);
}

.form-actions {
    display: flex;
    align-items: center;
    gap: .75rem;
    flex-wrap: wrap;
}

.checkbox-label {
    display: flex;
    align-items: center;
    gap: .4rem;
    font-size: .875rem;
    cursor: pointer;
    color: var(--warning);
}

/* Dropzone */
.dropzone {
    border: 2px dashed var(--border);
    border-radius: var(--radius);
    padding: 2rem;
    text-align: center;
    cursor: pointer;
    transition: all .2s;
    position: relative;
}

.dropzone-sm { padding: 1rem; }
.dropzone-sm .dropzone-content { gap: .25rem; }
.dropzone-sm .dropzone-content p { font-size: .85rem; }

.dropzone input[type="file"] {
    position: absolute;
    inset: 0;
    opacity: 0;
    cursor: pointer;
}

.dropzone:hover, .dropzone.drag-over {
    border-color: var(--primary);
    background: rgba(59,130,246,.05);
}

.dropzone.drag-over {
    border-style: solid;
    background: rgba(59,130,246,.1);
}

.dropzone-content {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: .5rem;
    color: var(--text-muted);
    pointer-events: none;
}

.dropzone-content p { margin: 0; font-size: .9rem; }
.dropzone-content small { font-size: .8rem; opacity: .7; }
.dropzone-browse { color: var(--primary); text-decoration: underline; }

/* File preview (after drop) */
.file-preview {
    display: flex;
    flex-wrap: wrap;
    gap: .5rem;
    margin-top: .5rem;
}

.file-preview:empty { display: none; }

.file-preview-item {
    display: flex;
    align-items: center;
    gap: .4rem;
    padding: .35rem .65rem;
    background: var(--bg-hover);
    border-radius: var(--radius);
    font-size: .8rem;
}

.file-preview-item img {
    width: 28px;
    height: 28px;
    object-fit: cover;
    border-radius: 4px;
}

.file-preview-item .remove-file {
    cursor: pointer;
    color: var(--text-muted);
    margin-left: .25rem;
    font-size: 1rem;
    line-height: 1;
}

.file-preview-item .remove-file:hover { color: var(--danger); }

/* Ticket detail */
.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 1.5rem;
    flex-wrap: wrap;
    gap: 1rem;
}

.ticket-title h1 { margin-bottom: .25rem; }

.ticket-info {
    display: flex;
    align-items: center;
    gap: .5rem;
    font-size: .85rem;
    color: var(--text-muted);
    flex-wrap: wrap;
}

.ticket-actions {
    display: flex;
    gap: .75rem;
    align-items: flex-end;
    flex-wrap: wrap;
}
.ticket-actions-right {
    display: flex;
    gap: .5rem;
    align-items: center;
    margin-left: auto;
}

.back-link {
    color: var(--text-muted);
    text-decoration: none;
    font-size: .85rem;
    display: inline-block;
    margin-bottom: .5rem;
}

.back-link:hover { color: var(--primary); }

/* Messages */
.messages {
    display: flex;
    flex-direction: column;
    gap: .75rem;
    margin-bottom: 2rem;
}

.message {
    background: var(--bg-card);
    border-radius: var(--radius);
    padding: 1rem;
    border-left: 3px solid var(--border);
    position: relative;
}

.msg-footer {
    margin-top: .5rem;
    padding-top: .4rem;
    border-top: 1px solid var(--border);
}
.msg-edit-link {
    font-size: .8rem;
    color: var(--text-muted);
    text-decoration: none;
}
.msg-edit-link:hover { color: var(--primary); }

.msg-edit-panel {
    margin-top: .5rem;
    padding: .6rem .8rem;
    background: var(--bg-hover);
    border-radius: 6px;
    display: flex;
    align-items: center;
    gap: 1rem;
    flex-wrap: wrap;
}
.msg-edit-toggle {
    display: flex;
    align-items: center;
    gap: .4rem;
    font-size: .85rem;
    color: var(--text);
    cursor: pointer;
}
.msg-edit-toggle input { cursor: pointer; }

.message-admin { border-left-color: var(--primary); }
.message-customer { border-left-color: var(--success); }
.message-internal { border-left-color: var(--warning); background: rgba(245,158,11,.08); }

.message-header {
    display: flex;
    align-items: center;
    gap: .5rem;
    margin-bottom: .5rem;
    font-size: .85rem;
}

.message-time { color: var(--text-muted); margin-left: auto; }

.message-body {
    font-size: .9rem;
    line-height: 1.7;
    white-space: pre-wrap;
    word-break: break-word;
}

.message-attachments {
    margin-top: .75rem;
    display: flex;
    flex-wrap: wrap;
    gap: .75rem;
}

.attachment {
    display: inline-flex;
    align-items: center;
    gap: .3rem;
    padding: .3rem .6rem;
    background: var(--bg-hover);
    border-radius: var(--radius);
    font-size: .8rem;
    color: var(--primary);
    text-decoration: none;
}

.attachment:hover { background: #475569; }

/* Image preview in messages */
.attachment-image {
    display: flex;
    flex-direction: column;
    gap: .25rem;
    max-width: 320px;
}

.image-preview-link {
    display: block;
    border-radius: var(--radius);
    overflow: hidden;
    border: 1px solid var(--border);
    transition: border-color .15s;
}

.image-preview-link:hover { border-color: var(--primary); }

.image-preview-link img {
    display: block;
    width: 100%;
    height: auto;
    max-height: 240px;
    object-fit: cover;
}

.attachment-name {
    font-size: .75rem;
    color: var(--text-muted);
}

/* Reply form */
.reply-form {
    background: var(--bg-card);
    border-radius: var(--radius);
    padding: 1.25rem;
}
/* Ticket description (first message) */
.ticket-description { background: var(--bg-card); border-radius: var(--radius); padding: 1.25rem 1.5rem; margin-bottom: 1rem; border-left: 4px solid var(--primary); }
.ticket-description::before { content: 'Beschreibung'; display: block; font-size: .75rem; font-weight: 600; text-transform: uppercase; letter-spacing: .05em; color: var(--primary); margin-bottom: .5rem; }
.ticket-description-body { font-size: .95rem; line-height: 1.7; color: var(--text); }

.reply-form-compact { padding: .75rem 1rem; margin-bottom: 1rem; }
.reply-form-compact textarea { min-height: unset; }
.reply-form-bottom { display: flex; align-items: center; justify-content: space-between; gap: .5rem; flex-wrap: wrap; }
.reply-form-left { display: flex; align-items: center; gap: .75rem; flex-wrap: wrap; }
.dropzone-inline { border: none; padding: 0; position: relative; cursor: pointer; display: inline-flex; }
.dropzone-inline input[type="file"] { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; height: 100%; }
.dropzone-inline .dropzone-label { display: inline-flex; align-items: center; gap: .35rem; font-size: .8rem; color: var(--text-muted); cursor: pointer; }
.dropzone-inline .dropzone-label:hover { color: var(--primary); }
textarea.drag-over { border-color: var(--primary); background: rgba(59,130,246,.05); }

/* Assignee dialog after reply */
.assignee-dialog-overlay { position: fixed; inset: 0; background: rgba(0,0,0,.4); display: flex; align-items: center; justify-content: center; z-index: 1000; }
.assignee-dialog { background: var(--bg-card); border-radius: var(--radius); padding: 1.25rem; min-width: 280px; max-width: 360px; }
.assignee-dialog p { margin: 0 0 .5rem; font-weight: 600; }
.assignee-dialog .assignee-current { font-weight: 400; font-size: .85rem; color: var(--text-muted); margin-bottom: .75rem; }
.assignee-dialog select { width: 100%; margin-bottom: .75rem; }
.assignee-dialog-actions { display: flex; justify-content: flex-end; gap: .5rem; }
.badge-waiting { background: #8b5cf6; color: #fff; }
.due-date-options { display: flex; flex-direction: column; gap: .4rem; margin-bottom: .75rem; }
.due-date-option { display: flex; align-items: center; gap: .4rem; cursor: pointer; padding: .3rem .5rem; border-radius: var(--radius); font-size: .9rem; }
.due-date-option:hover { background: rgba(59,130,246,.08); }
.due-date-option input { margin: 0; }

.reply-form h3 { margin-bottom: 1rem; font-size: 1rem; }

/* Cards */
.card-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: 1rem;
}

.card {
    background: var(--bg-card);
    border-radius: var(--radius);
    padding: 1.25rem;
}

.card h3 { margin-bottom: .5rem; }
.card-meta { font-size: .85rem; color: var(--text-muted); margin-bottom: .75rem; }
.card-meta span { display: block; }
.card-stats { display: flex; gap: 1rem; font-size: .85rem; }

/* Table */
.data-table {
    width: 100%;
    border-collapse: collapse;
    background: var(--bg-card);
    border-radius: var(--radius);
    overflow: hidden;
}

.data-table th, .data-table td {
    padding: .75rem 1rem;
    text-align: left;
    border-bottom: 1px solid var(--border);
    font-size: .875rem;
}

.data-table th { color: var(--text-muted); font-weight: 600; font-size: .8rem; text-transform: uppercase; }
.data-table tr:last-child td { border-bottom: none; }
.row-inactive { opacity: .5; }
.user-actions { display: flex; gap: .35rem; flex-wrap: wrap; }

/* Modal */
.modal {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,.6);
    z-index: 200;
    align-items: center;
    justify-content: center;
}

.modal.active { display: flex; }

.modal-content {
    background: var(--bg-card);
    border-radius: var(--radius);
    padding: 1.5rem;
    width: 90%;
    max-width: 500px;
    max-height: 90vh;
    overflow-y: auto;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.25rem;
}

.modal-header h2 { margin: 0; }

.modal-close {
    background: none;
    border: none;
    color: var(--text-muted);
    font-size: 1.5rem;
    cursor: pointer;
    padding: 0;
    line-height: 1;
}

.field-group { display: flex; flex-direction: column; gap: .2rem; }
.field-label { font-size: .65rem; text-transform: uppercase; letter-spacing: .05em; color: var(--text-muted); }
.status-select { border: 2px solid rgba(255,255,255,.3); border-radius: 6px; padding: .35rem .5rem; }
.status-select option { background: var(--bg-card); color: var(--text); font-weight: 400; }

.modal-overlay {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,.6);
    z-index: 200;
    align-items: center;
    justify-content: center;
}
.modal-overlay .modal-content { max-width: 550px; }
.modal-overlay .modal-header h3 { margin: 0; }
.form-row { display: flex; gap: 1rem; }
.form-row .form-group { flex: 1; }
.form-actions { display: flex; justify-content: flex-end; gap: .5rem; margin-top: 1rem; padding-top: 1rem; border-top: 1px solid var(--border); }

/* Alerts */
.alert {
    padding: .75rem 1rem;
    border-radius: var(--radius);
    margin-bottom: 1rem;
    font-size: .9rem;
}

.alert-error { background: rgba(239,68,68,.15); color: #fca5a5; border: 1px solid rgba(239,68,68,.3); }
.alert-success { background: rgba(34,197,94,.15); color: #86efac; border: 1px solid rgba(34,197,94,.3); }

/* Empty state */
.empty-state {
    text-align: center;
    padding: 3rem;
    color: var(--text-muted);
}

.empty-state p { margin-bottom: 1rem; }

/* Login page */
.login-page {
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 100vh;
    padding: 1rem;
}

.login-card {
    background: var(--bg-card);
    border-radius: var(--radius);
    padding: 2rem;
    width: 100%;
    max-width: 400px;
    box-shadow: var(--shadow);
}

.login-header {
    text-align: center;
    margin-bottom: 1.5rem;
}

.login-logo {
    max-width: 180px;
    height: auto;
    margin-bottom: .75rem;
}

.login-header h1 { font-size: 1.5rem; margin: .5rem 0 .25rem; }
.login-header p { color: var(--text-muted); font-size: .9rem; }

/* Utility */
.text-success { color: var(--success); }
.text-warning { color: var(--warning); }
.text-muted { color: var(--text-muted); }

/* Timer */
.timer-section {
    display: flex;
    align-items: center;
    gap: .5rem;
}

.timer-running {
    display: flex;
    align-items: center;
    gap: .5rem;
}

.timer-display {
    font-family: 'SF Mono', 'Fira Code', monospace;
    font-size: .9rem;
    font-weight: 600;
    color: var(--success);
    min-width: 70px;
}

.nav-timer {
    display: inline-flex;
    align-items: center;
    gap: .3rem;
    font-family: 'SF Mono', 'Fira Code', monospace;
    font-size: .75rem;
    color: var(--success);
    padding: .2rem .5rem;
    background: rgba(34,197,94,.15);
    border-radius: 20px;
    cursor: pointer;
    animation: timer-pulse 2s ease-in-out infinite;
}

@keyframes timer-pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: .6; }
}

/* lexoffice suggestions */
.lexoffice-suggestions {
    display: flex;
    flex-wrap: wrap;
    gap: .4rem;
}

.lexoffice-chip {
    transition: all .15s;
}

.lexoffice-chip.chip-active {
    background: var(--primary) !important;
    color: #fff !important;
}

/* Burger button - hidden on desktop */
.burger {
    display: none;
    background: none;
    border: none;
    cursor: pointer;
    padding: .5rem;
    flex-direction: column;
    gap: 4px;
}

.burger span {
    display: block;
    width: 22px;
    height: 2px;
    background: var(--text);
    border-radius: 2px;
    transition: all .2s;
}

.burger.active span:nth-child(1) { transform: rotate(45deg) translate(4px, 4px); }
.burger.active span:nth-child(2) { opacity: 0; }
.burger.active span:nth-child(3) { transform: rotate(-45deg) translate(4px, -4px); }

.nav-logout-mobile { display: none; }

/* Mobile */
@media (max-width: 768px) {
    .burger { display: flex; }

    .navbar {
        padding: 0 .75rem;
        flex-wrap: wrap;
    }

    .nav-brand span { display: none; }

    .nav-links {
        display: none;
        flex-direction: column;
        width: 100%;
        order: 10;
        padding: .5rem 0;
        border-top: 1px solid var(--border);
        gap: 0;
        background: var(--bg-card);
    }

    .nav-links.open { display: flex; background: #253553; border-top: 1px solid #3b82f6; }

    .nav-links a {
        padding: .75rem .5rem;
        font-size: .9rem;
        border-radius: 0;
    }

    .nav-links a.active {
        background: var(--bg-hover);
    }

    .nav-logout-mobile {
        display: block;
        color: var(--text-muted) !important;
        border-top: 1px solid var(--border);
        margin-top: .25rem;
        padding-top: .75rem !important;
    }

    .nav-user { display: none; }

    .container { padding: .75rem; }

    .stats-grid { grid-template-columns: repeat(2, 1fr); gap: .5rem; }
    .stat-card { padding: .75rem; }
    .stat-number { font-size: 1.5rem; }

    .ticket-row { flex-direction: column; align-items: flex-start; gap: .5rem; }
    .ticket-meta { flex-wrap: wrap; }

    .ticket-header { flex-direction: column; gap: .75rem; }

    /* Ticket fields as 2-column grid on mobile */
    .ticket-actions {
        width: 100%;
        display: grid;
        grid-template-columns: 1fr 1fr;
        gap: .5rem;
    }
    .ticket-actions .field-group { min-width: 0; }
    .ticket-actions .field-group select,
    .ticket-actions .field-group input { width: 100%; font-size: .8rem; }
    .ticket-actions-right {
        grid-column: 1 / -1;
        margin-left: 0;
        justify-content: flex-start;
    }

    .filter-form { flex-direction: column; }
    .filter-input, .filter-select { width: 100%; }

    .welcome-steps { flex-direction: column; }
    .attachment-image { max-width: 100%; }

    /* Section header */
    .section-header { flex-direction: column; align-items: flex-start; }

    /* Data table responsive */
    .data-table { font-size: .8rem; }
    .data-table th, .data-table td { padding: .5rem .4rem; }
    .user-actions { flex-direction: column; gap: .25rem; }
    .user-actions .btn { width: 100%; justify-content: center; }

    /* Modal */
    .modal-content { width: 95%; padding: 1rem; }
    .modal-overlay .modal-content { max-width: none; }
    .form-row { flex-direction: column; gap: .5rem; }

    /* Reply form */
    .form-actions { flex-direction: column; }
    .form-actions .btn { width: 100%; justify-content: center; }
    .form-actions .filter-select { width: 100%; }
    .form-actions .checkbox-label { width: 100%; }

    /* Ticket info */
    .ticket-info { flex-direction: column; align-items: flex-start; gap: .25rem; }

    /* Message edit panel */
    .msg-edit-panel { flex-direction: column; gap: .5rem; }
    .msg-footer { margin-top: .35rem; }

    /* Ticket list */
    .ticket-nr { font-size: .75rem; }
    .ticket-subject { font-size: .85rem; }
    .badge { font-size: .7rem; padding: .15rem .4rem; }

    /* Search */
    .search-results { left: 0; right: 0; max-height: 60vh; }

    /* Ticket title */
    .ticket-title h1 { font-size: 1.1rem; word-break: break-word; }
    .ticket-info { font-size: .75rem; }

    /* Dropzone smaller on mobile */
    .dropzone-sm .dropzone-content p { font-size: .8rem; }

    /* Reply form textarea */
    .reply-form textarea { font-size: .9rem; }

    /* Dashboard inbox */
    .inbox-item { flex-direction: column; }

    /* Customer view badges */
    .badge-lg { font-size: .75rem; padding: .3rem .6rem; }

    /* Inbox mobile */
    .inbox-card { flex-direction: column; }
    .inbox-actions { flex-direction: row; flex-wrap: wrap; width: 100%; }
    .inbox-actions .btn { flex: 1; text-align: center; }
    .inbox-preview { white-space: normal; max-width: 100%; }
}

@media (max-width: 480px) {
    .stats-grid { grid-template-columns: 1fr 1fr; gap: .4rem; }
    .stat-card { padding: .6rem; }
    .stat-number { font-size: 1.3rem; }
    .stat-label { font-size: .75rem; }

    h1 { font-size: 1.25rem; }

    .message { padding: .75rem; }
    .message-body { font-size: .85rem; }
}